Twitter appoints resident grievance officer in India to comply with new internet rules – TechCrunch



Twitter has appointed a resident grievance officer in India days after the American social media agency mentioned to have misplaced the legal responsibility safety on user-generated content material within the South Asian nation over non-compliance with native IT guidelines.

On Sunday, Twitter recognized Vinay Prakash as its new resident grievance officer and shared a technique to contact him as required by India’s new IT guidelines, which was unveiled in February this yr and went into impact in late Might. Twitter has additionally printed a compliance report, one other requirement listed within the new guidelines.

Earlier this week, the Indian authorities had instructed a neighborhood court docket that Twitter had misplaced the legal responsibility safety on consumer generated content material within the nation because it had didn’t appoint compliance, grievance, and a so-called nodal contact officers to handle on-ground issues.

Different web giants together with Fb, Google, and Telegram have already appointed these native compliance officers in India.

Web companies take pleasure in what’s broadly known as “protected harbor” safety that say that tech platforms received’t be held responsible for the issues their customers put up or share on-line. Should you insult somebody on Twitter, as an illustration, the corporate could also be requested to take down your put up (if the individual you have got insulted has approached the court docket and a takedown order has been issued) nevertheless it probably received’t be held legally accountable for what you mentioned or did.

With out the safety, Twitter — which based on cell perception agency App Annie, has over 100 million customers in India — is on paper accountable for every part these customers say on its platform. Indian police have already filed a minimum of 5 instances towards the corporate or its officers within the nation over a variety of points.

The brand new growth ought to assist assuage the strain between Twitter and the Indian authorities. A particular squad of Delhi police made a shock go to to 2 of Twitter’s workplaces in late Might in what many perceived as an intimidation tactic. Twitter mentioned on the time that it was “involved by current occasions concerning our staff in India and the potential menace to freedom of expression for the individuals we serve” and requested the Indian authorities to grant it three further months to adjust to the brand new IT guidelines.

Earlier this week, Twitter instructed an Indian court docket that it was working to “absolutely comply” with the brand new guidelines.

Extra nations are formulating comparable necessities for tech giants of their nations. Russia President Vladimir Putin signed a regulation that mandates overseas social media giants to open workplaces in Russia. Any social agency with a every day consumer base of 500,000 individuals or extra is required to adjust to the brand new regulation.


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