Aircall raises $120 million for its cloud-based phone system – TechCrunch


Aircall has raised a $120 million Sequence D spherical led by Goldman Sachs Asset Administration. Following at the moment’s funding spherical, the corporate has reached unicorn standing, which suggests it has a valuation above $1 billion — that is the 16th French unicorn.

The startup has been constructing a cloud-based cellphone system for name facilities, assist strains and gross sales groups. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and different standard CRM, assist and communication programs.

Aircall clients can create native numbers and arrange an interactive voice response listing. The service manages the decision queue for you and your brokers can begin answering inbound calls. Brokers can switch calls and put clients on maintain. Admins can see analytics, monitor calls and see how everyone seems to be doing.

Along with Goldman Sachs Asset Administration, current traders DTCP, eFounders, Draper Esprit, Adam Avenue Companions, NextWorldCap and Gaia are additionally collaborating as soon as once more in at the moment’s funding spherical.

As a cloud-based software program product, Aircall works effectively with distant or hybrid groups. For the previous yr, many firms have been in search of a brand new cellphone system with numerous lockdowns going down world wide. And Aircall has capitalized on this inflow of shoppers.

In relation to metrics, it implies that signups elevated by 65% in 2020. New clients embody Caudalie, OpenClassrooms and Too Good To Go. Total, Aircall has 8,500 clients. 15% of them are primarily based in France, 35% within the U.S. and 50% in different nations.

With the brand new funding spherical, the corporate plans to iterate on its product with new integrations with third-party instruments, and specifically industry-specific integrations. There will probably be new places of work in London and Berlin in addition to new hires within the firm’s current places of work primarily based in New York, Paris, Sydney and Madrid.

The corporate additionally plans to regulate a much bigger chunk of its tech stack. It implies that it’ll collaborate with massive telecommunications firms to leverage their networks. You may also anticipate extra product options with higher transcription and higher sentiment evaluation.



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