In 2016, extra than 20 years after Amazon’s founding and 10 years since Shopify launched, it will have been straightforward to imagine e-commerce penetration (the share of whole retail spend the place the products have been purchased and offered on-line) can be over 50%.
However what we discovered was surprising: The U.S. was solely roughly 8% penetrated — solely 8% for arguably probably the most superior economic system on the earth!
We’ve had a detailed eye on the speed of e-commerce penetration globally ever since. Regardless of e-commerce development skyrocketing over the previous 12 months, the truth is the U.S. has nonetheless solely reached an e-commerce penetration price of round 17%. Over the last 18 months, we’ve closed the hole to South Korea and China’s e-commerce penetration of greater than 25%, however there may be nonetheless a lot progress to be made.
It’s clear that we’re nonetheless within the early days of this megatrend and it’s our sturdy conviction that it’s inevitable that we’ll get to a degree the place not less than half of each retail greenback is spent on-line over the subsequent decade.
Under are 5 key predictions for what this highway to additional penetration will maintain.
Marketplaces have cast the trail for e-commerce adoption amongst retailers of all sizes. They’ve raised vital capital and made the mandatory investments in funds and logistics infrastructure, usually subsidizing the buyer expertise with free delivery or reductions to get them snug shopping for on-line.
The steadiness of energy has shifted towards retailers, who beforehand didn’t have the picks and shovels to construct their very own e-commerce capabilities.
Lately, retailers have pursued choices except for these market aggregators. They’ve sought independence, opting to pay 5%-10% of their gross merchandise worth (GMV) on their very own know-how infrastructure slightly than paying the 6% to 45% (common of about 15%) in market charges. Most significantly, they’ve prioritized proudly owning the connection with their finish clients, provided that buyer loyalty and lifelong worth is changing into ever extra essential in a hypercompetitive on-line market.